Order Changes & Cancellations Policy

Last Updated: July 18, 2026

At Gola Designs, we fully understand that you may occasionally need to modify your styling details or cancel an online transaction after your purchase has been completed. To ensure our buyers receive their custom-printed apparel and lifestyle goods as quickly as possible, our entire supply chain is strictly optimized for high-speed automated processing. This policy clearly outlines the exact timeframes, constraints, and administrative conditions under which adjustments can be successfully accommodated.

⏱️ 1. The Strict 12-Hour Modification Window

Because our storefront runs on a custom Print-on-Demand (POD) framework, we offer a limited structural window to execute updates before an order enters our automated factory production line.

• ⏰ Grace Period for Changes: You may formally request a complete purchase cancellation or structural adjustment within exactly 12 hours following checkout.
• ✔ ️ Operational Eligibility: Modifications are only guaranteed if the order remains in an un-processed status and has not yet entered our material preparation, direct-to-garment printing, or localized packaging stages.
• 🚫 Fulfillment Pipeline Status: The moment an order moves past early administration into physical production or is handed over to our shipping carriers, it can no longer be halted, edited, or pulled back under any circumstances.

📩 2. How to Submit a Revision Request

To request a change or cancellation, you must contact our helpdesk via email immediately. To help us process your request before the deadline, please include the following key metrics:

1. Your exact purchase Order Number.
2. The specific Email Address associated with the checkout transaction.
3. A clear, detailed description of the precise adjustment requested (e.g., correct sizing, address typos, or cancellation needs).

• 📧 Customer Support Email: [email protected]
• ⏰ Active Operating Hours: Monday – Friday | 9:00 AM – 6:30 PM (EST)

🚫 3. Protocol for Dispatched or Shipped Orders

Once a custom item has been processed, packed, or formally dispatched to our transit networks:

• ❌ Zero Address Modifications: We are structurally unable to rewrite delivery destinations, change recipient names, or adjust product design specifications (such as sizing, base garment types, or colors).
• 🛑 No In-Transit Cancellations: Shipments traveling within the carrier networks cannot be halted, intercept-routed, or returned mid-journey.
• 📦 Subsequent Action Plan: We kindly request that you accept the physical parcel upon arrival. If you still wish to return the item, please refer to our standard Returns Policy to secure an authorized return for a refund.

💵 4. Fee Structures & Cancellation Outcomes

🔄 5. Common Adjustment Scenarios & Peak Seasons

• 📍 Shipping Address Corrections: Destination revisions are only processed within the initial 12-hour window. Gola Designs bears no financial liability for shipments that are misdelivered, delayed, or lost due to incorrect or incomplete location data entered by the customer at checkout.
• 👕 Product Variant Adjustments: Requests regarding changes to size, color palettes, or graphic designs are accepted exclusively within the 12-hour window. If your custom garment has already begun the printing process, you will need to wait for delivery and follow our standard exchange protocols.
• 🎄 High-Demand Peak Season Notice: During high-volume commercial periods (such as November through December), orders frequently enter physical production much faster than usual to meet strict holiday delivery deadlines. During these peak seasonal rushes, modifications cannot be guaranteed, even if submitted within the 12-hour grace period.

🏢 6. Administrative Contacts & Customer Support

For all order management inquiries, purchase history details, or immediate cancellation needs, please reach out directly to our administrative office:

• Website URL: http://goladesigns.com/ 
• Company: Famerry LLC
• Administrative Office Address: 214C Nguyen Trai, Nguyen Cu Trinh Ward, District 1, Ho Chi Minh City, Vietnam
• Customer Support Email: [email protected]
• Support Hours: Monday – Friday | 9:00 AM – 6:30 PM (EST)

Gola Designs – Transparent Orders. Fair Policies. Reliable Service.